Refund policy
Returns & Refund Policy
Your rights under Australian Consumer Law As an Australian retailer, we comply fully with the Australian Consumer Law (ACL). You are entitled to a remedy if a product is faulty, damaged, or not as described.
Damaged or faulty items If your item arrives damaged or faulty, please contact us within 7 days of delivery at nuturebu@gmail.com with:
- Your order number
- A clear photo of the damage or fault
We will arrange a replacement or full refund at no cost to you.
Change of mind Due to the intimate nature of our products and strict hygiene requirements, we are unable to accept returns for change of mind. Please choose carefully.
Incorrect items If you receive the wrong item, contact us within 7 days and we will resolve it promptly.
Shipping timeframes Please note orders are delivered within 8–15 business days. Delays beyond this may qualify for a refund — contact us if your order hasn't arrived within 20 business days.
Contact nuturebu@gmail.com